Who we are
The Cake Cove is a small home-based bakery operating in Chatham.
For privacy questions, contact: thecakecove3@gmail.com.
Information we collect
We may collect your name, email address, phone number, preferred contact method, order details, collection date, cake preferences, allergy or dietary information you choose to provide, uploaded inspiration images, messages and any other information included in an enquiry.
Why we use your information
We use your information to:
- respond to enquiries;
- provide quotes and manage orders;
- arrange collection or delivery where offered;
- communicate about changes to your order;
- keep business and financial records;
- deal with complaints or customer-service issues;
- send marketing updates only where you have opted in or where otherwise permitted by law.
Lawful basis
We process enquiry and order information because it is necessary to respond to your request, prepare for or fulfil an order, comply with legal obligations, and manage our legitimate business interests.
Where we send optional marketing messages, we will rely on your consent where required.
How long we keep information
We keep enquiry and order records only for as long as reasonably necessary for customer service, accounting, tax, legal and food-safety recordkeeping purposes.
Marketing consent records will be retained until you unsubscribe or ask us to stop.
Who we share information with
We may share limited information with service providers that help us operate the business, such as website hosting, email, payment providers, bookkeeping or accounting services, and delivery providers where relevant.
We do not sell personal information.
Your rights
You may ask to access, correct or delete personal information we hold about you, subject to legal and recordkeeping requirements. You can also object to certain processing or withdraw marketing consent at any time by contacting us.
Complaints
If you have concerns about how we use personal information, please contact us first at thecakecove3@gmail.com. You also have the right to complain to the Information Commissioner's Office.
Cookies
This website may use essential cookies needed for it to work properly. Any optional analytics or marketing cookies should only be used after appropriate cookie consent has been obtained.